At DNAQ, we are following all current advice provided by the Australian Government, local health authorities and the World Health Organization (WHO), and taking extra precautionary steps to ensure the health and safety of our laboratory staff and customer service team to minimise any disruption to testing
Please be advised our laboratory is still operational, and we are currently not experiencing any delays with processing of samples.
For all non-legal testing, a testing kit can be sent directly to your home address. You can simply collect the sample yourself at home, and post it back to DNAQ in the supplied prepaid return envelope. Legal Collection appointments are also still available at our laboratory in Brisbane upon request. However, if you are experiencing any virus-like symptoms or have travelled overseas in the past 14 days, we recommend delaying your collection or rescheduling your appointment to a later date.
If you have any questions or concerns, please don’t hesitate to contact our friendly staff on 1300 172 837.
For many cases where Child Safety is involved, a Legal Paternity Test that is admissible in the Family Law court is required. DNAQ works closely with Child Safety offices across Australia, to help arrange Paternity Testing for children currently in their care. DNAQ understands that for many cases where Child Safety is involved, results are needed urgently to ensure the child’s best interests are maintained when making decisions regarding child custody. We are available throughout the entire process to assist with any questions you may have.
DNAQ processes all samples utilizing the most stringent DNA kit available on the commercial market which provides results in excess of 99.99% for father and child testing and 99.9999% when the mother’s DNA is also tested. DNAQ is accredited to the highest International standards of ISO 17025 and with the National Association of Australian Testing Authorities (NATA).
Our Child Safety Legal Testing application must be completed, with details of all persons being tested and the case manager, prior to starting any testing. An application can also be submitted via our website – click here to Order Now. Upon application DNAQ will start your case. We can send the kits directly to the individuals being tested or to the case manager.
Once we have received the application, a DNA testing kit for each person will be sent to the requested address. It is not a requirement for all parties to have their samples collected at the same time or at the same appointment.
For the collection, each person to be tested, including children, will need:
Alternatively, DNAQ also offers the convenience of in-house collections at our laboratory in Brisbane. We can arrange for Justice of the Peace to be present to witness the paperwork, and collect the samples at one appointment. Please contact us if you would like to arrange an appointment.
Any deviations from this procedure will result in delayed processing and/or re-collection of
samples which will incur a $60 charge to the client. If you have any questions regarding the collection process, please call DNAQ on 1300 172 837 during business hours.
As soon as all samples are received, the case will be promptly processed. We endeavour to have the results mailed within 3-5 working days of the receipt of the samples, and Child Safety cases receive priority processing. An Express processing option is offered for an additional $350, which guarantees results in 2 working days.
Once the case has been finalised, a copy of the results will be mailed and emailed to the case manager only. It is DNAQ’s preference that the case manager informs the test parties of the results, to avoid any conflicts that may arise from the results. Results will only be released to the tested parties if requested by the case manager.
Please contact us on 1300 172 837, to discuss a case or the logistics of a sample collection.
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