At DNAQ, we are following all current advice provided by the Australian Government, local health authorities and the World Health Organization (WHO), and taking extra precautionary steps to ensure the health and safety of our laboratory staff and customer service team to minimise any disruption to testing
Please be advised our laboratory is still operational, and we are currently not experiencing any delays with processing of samples.
For all non-legal testing, a testing kit can be sent directly to your home address. You can simply collect the sample yourself at home, and post it back to DNAQ in the supplied prepaid return envelope. Legal Collection appointments are also still available at our laboratory in Brisbane upon request. However, if you are experiencing any virus-like symptoms or have travelled overseas in the past 14 days, we recommend delaying your collection or rescheduling your appointment to a later date.
If you have any questions or concerns, please don’t hesitate to contact our friendly staff on 1300 172 837.
At DNAQ, we appreciate the complexities of family dynamics and the unusual circumstances which may arise with respect to DNA testing. Our trained staff are here to assist you in the process, and can advise you on special or specific requirements regarding particular circumstances. If you have any questions regarding the processes, or would like to discuss the details of a particular case, please do not hesitate in contacting us.
We offer two categories of DNA testing – Non-Legal (Peace of Mind) and Legal.
For a Non-Legal Paternity test, the samples can be collected by the participants at home, themselves. With this form of testing, the samples (a buccal or mouth swab) are provided to us in good faith and there is no requirement for identity to be checked or verified.
Legal Paternity Testing requires a more complex collection process to maintain a ‘chain of custody’ and the process is more extensive in its paperwork and its requirements with respect to specimen collection and confirming identification. The laboratory procedures and results are to Australian NATA standards which require the DNA collection to be undertaken by an authorised collector, and a legal affidavit to confirm the client’s identity.
It is not possible to undertake a ‘Peace of Mind’ test and then to upgrade to Legal, due to the way the samples are collected. We strongly recommend all clients proceed with a Legal Paternity Test from the start.
For any clients requiring testing for matters before the Family Court, such as cases involving Child Support or Child Custody disputes or for changes to a Birth Certificate, a Legal paternity test is necessary. We also offer Immigration DNA testing for clients who require DNA testing for Visa or Citizenship application, as requested by the Department of Home Affairs.
For individuals, a legal genotype can also be prepared. This will provide clients with their unique DNA profile, that can be added to their will in the event of any claims or disputes on their estate following their passing.
It is also possible to arrange DNA testing, where one of the parties is deceased. Where an autopsy has been performed on the deceased, a sample from the deceased may be held by the coroner that can be used for DNA testing. DNAQ can assist you in obtaining permission from the State Coroner for release of the sample for testing. Click here for more information.
Our Legal Testing application must be completed, with details of all persons being tested prior to starting any testing. An application can also be submitted via our website – click here to Order Now. Upon application DNAQ will start your case. We can send the testing kits directly to the client, or to the Lawyer if requested. Clients do not have to attend the collection together, and can have their collections taken at different locations or on different days. We can send separate kits for each party being tested to facilitate this, if required.
DNAQ respects the confidentiality of all information associated with paternity testing. The details of the parties being tested are required so we may assist in arranging sample collection and also ensure samples are received from the intended parties. Confidential or identifying information will not be released to any other parties under any circumstances. DNAQ abides by the Privacy Act 1988.
Once we have received the application, a DNA testing kit for each person will be sent to the requested address. It is not a requirement for all parties to have their samples collected at the same time or at the same appointment.
For the collection, each person to be tested, including children, will need:
The samples will need to be collected by a third party, such as a doctor or pathology nurse. We recommend that clients approach their local doctor or GP first. If you are having trouble arranging a collection, DNAQ can assist with arranging the collection at a Pathology Collection centre, such as QML or Medlab Pathology. Please contact us for more information.
Alternatively, DNAQ also offers the convenience of in-house collections at our laboratory in Brisbane. We can arrange for Justice of the Peace to be present to witness the paperwork, and collect the samples at one appointment, for an additional charge per person. Please contact us if you would like to arrange an appointment.
Any deviations from this procedure will result in delayed processing and/or re-collection of
samples which will incur a $60 charge to the client. If you have any questions regarding the collection process, please call DNAQ on 1300 172 837 during business hours.
As soon as all samples are received, the case will be promptly processed. We endeavour to have the results mailed within 3-5 working days of the receipt of the samples. An Express processing option is offered for an additional $350, which guarantees results in 2 working days.
Once the case has been finalised, a copy of the results will be mailed to the parties tested. Results may also be emailed if consent is given at the time of collection. Results can also be provided to third parties, such as lawyers, if written consent is given by the tested parties.
If you have any questions regarding the processes, or would like to discuss the details of a particular case, please do not hesitate in contacting us.
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