At DNAQ, we are following all current advice provided by the Australian Government, local health authorities and the World Health Organization (WHO), and taking extra precautionary steps to ensure the health and safety of our laboratory staff and customer service team to minimise any disruption to testing
Please be advised our laboratory is still operational, and we are currently not experiencing any delays with processing of samples.
For all non-legal testing, a testing kit can be sent directly to your home address. You can simply collect the sample yourself at home, and post it back to DNAQ in the supplied prepaid return envelope. Legal Collection appointments are also still available at our laboratory in Brisbane upon request. However, if you are experiencing any virus-like symptoms or have travelled overseas in the past 14 days, we recommend delaying your collection or rescheduling your appointment to a later date.
If you have any questions or concerns, please don’t hesitate to contact our friendly staff on 1300 172 837.
Because of how significant the outcomes of DNA testing can be, it is important that you select a reliable provider to complete your DNA testing. From the initial contact, to arranging sample collection and through to explaining your results, rest assured that you are in the safe hands of our highly experienced staff who know the ins and outs of DNA testing.
Importantly, we understand the sensitivities around your situation and can explain the testing procedure and results accurately, efficiently and with the utmost level of confidentiality. We offer a personalised service, with laboratory scientists handling your case and communicating with you throughout the entire process. We strive to provide all our clients with the highest level of confidentiality, care and compassion.
Many companies who advertise DNA testing do not complete the testing themselves, and instead forward your samples onto a laboratory, often overseas, to complete the testing for them. When choosing DNAQ as your DNA testing provider, you can rest assured that all testing will be completed in our Brisbane based laboratory.
Because all testing is completed at our laboratory, we have one of the fastest processing times of any DNA testing company in Australia. For the majority of cases, results are available within 3 – 5 working days, from receipt of samples at our Brisbane laboratory. We also offer express processing for an additional fee, and can have your results ready within 1 – 2 working days.
Once we receive your application and payment, your DNA testing kit will be dispatched the same working day. For clients located in Australia, you can expect to receive your kits within 2 – 4 working days. For international clients, we use an express courier service, with kits typically arriving within 4 working days.
Our experienced team is led by a General Pathologist, with over 20 years of experience in the field of genetics. Our pathologist and Senior Scientists are also registered NATA accredited Family Court Reporters. Our management team has years of experience in DNA testing and work directly in this field. We pride ourselves on having staff who are trained to the highest possible standard.
Our laboratory holds ISO 17025 accreditation from the National Association of Testing Authorities (NATA) – Accreditation Number: 19325. DNAQ is the longest established NATA/ISO accredited laboratory for DNA Parentage and Relationship (Kinship) testing based in Brisbane, operating since 2007.
ISO 17025 is the global standard for the technical competence of calibration and testing labs, and is the requirement that laboratories must meet to ensure they are following procedures to ensure accurate and valid results. A laboratory must be NATA accredited to be able to produce results required for legal purposes, such as for Family Law Court matters, changes to birth certificates or Immigration and Citizenship purposes.
DNAQ is also one of the only Parentage testing laboratories in Australia to hold ISO 15189 accreditation from NATA. ISO 15189 is the global standard of requirements for quality and competence in medical laboratories.
We also hold a range of other internationally recognised scientific accreditations. DNAQ participates in proficiency DNA testing through the College of American Pathologists, which ensure we comply with testing standards standard with the top DNA testing laboratories worldwide.
DNAQ is also accredited by the Ministry of Justice as a body that may carry out parentage tests directed by the civil courts in England and Wales, under section 20 of the Family Law Reform Act 1969. We also comply with the Department of Health’s Code of Practice and Guidance on Genetic Paternity DNA Testing Services. OUr UK based office, Paternity For Life, can assist clients wishing to undertake DNA testing in the UK, France and throughout Europe.
We offer the convenience of our in-house collection facility in Brisbane, as well as having an extensive network of collection clinics Australia wide. We have also established strong relationships with embassies and consulates worldwide, meaning we can facilitate DNA testing no matter where you may be located. We have the capabilities to facilitate testing for clients located across Australia, and in a range of international locations including the United Kingdom, New Zealand, Afghanistan, Singapore, Africa, Malaysia, Pakistan and Papua New Guinea.
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